Something arrived wrong? Let’s fix it.

File within 24 hours of opening the box.Claims close 72 hours after delivery, and late ones are harder to approve.

Start by confirming your order, then file your claim with your unboxing video. I review every one personally, usually within 24–48 hours, and make it right with a replacement, or a refund of the animal’s price if we can’t restock soon. Full terms in the Live Arrival Guarantee.

This is for live animals that arrived deceased on an overnight shipment. Local-pickup orders and animals that arrived alive but died later aren’t covered by the guarantee, but if that’s you, email hello@lobomantis.com and I’ll still help.