Something arrived wrong? Let’s fix it.

Start by confirming your order, then file your claim with your unboxing video. I review every one personally — usually within 24–48 hours — and make it right with a replacement or a refund. Full terms in the Live Arrival Guarantee.

This is for live animals that arrived deceased on an overnight shipment. Oothecae (egg cases), local-pickup orders, and animals that arrived alive but died later aren’t covered by the guarantee — but if that’s you, email hello@lobomantis.com and I’ll still help.