Privacy Policy

Lobo Mantis is a small, independent praying mantis breeder. We sell live, captive-bred mantises and related care supplies to hobbyists in the United States.

You must be at least 18 years old to purchase from Lobo Mantis or to provide us with any personal information.

By using this Site, signing up for emails, or placing an order, you represent and warrant that you are at least 18. If you are under 18, you may not register, place orders, or submit personal information through this Site. A parent or legal guardian must complete any purchase on behalf of a minor and is responsible for the order, the animal, and its care.

We collect only what we need to run our business and serve you well.

• Order information — name, shipping address, billing address, email, phone number, items ordered.
• Account information (if you create one through our checkout provider) — email and password. We never see or store your password.
• Communications — messages you send through our contact form, email, or social media.
• Email signups — email address and any preferences you provide.
• Reviews — your display name and the review content you choose to share.

We do not collect or store your payment card information on our servers. Payments are processed by Snipcart (our checkout provider) and Stripe (the PCI-compliant payment processor behind it). Card data is transmitted directly from your browser to Stripe and its banking partners. We only receive transaction confirmation, the last four digits of the card, and the billing name and address.

When you visit the Site, we and our service providers automatically collect:

• Device and browser information — browser type, operating system, screen size.
• IP address and approximate location — city / state level.
• Pages visited, time on site, referring URL — in aggregate, via cookieless analytics.
• Essential cookies — for cart, checkout, and bot protection. See Section 6.

We may receive information from:

• Snipcart — order and customer details from completed checkouts.
• Shipping carriers — delivery confirmation and tracking.
• Social media platforms — if you interact with our pages, subject to those platforms' policies.

We use the information we collect to:

• Fulfill orders — process payments, ship live animals, send shipping notifications, handle returns and live arrival claims.
• Communicate with you — respond to questions, send order updates, provide care guidance.
• Send marketing emails — only if you opt in. You can unsubscribe at any time using the link in any email.
• Improve the Site — analyze how people use the Site (in aggregate) so we can fix issues and build better content.
• Comply with the law — meet tax, accounting, shipping, and live-animal regulations.
• Prevent fraud and abuse — detect suspicious activity, chargebacks, and policy violations.
• Manage live-animal logistics — including weather-based shipping holds that require checking your shipping ZIP against weather forecasts.

We share information only with the service providers needed to run our business. Specifically:

We may also share information with a successor entity in the event of a merger, acquisition, or sale of business assets.

We require all service providers to handle your information responsibly and only for the purpose for which it was shared.

We keep tracking to a minimum. We use cookies and similar technologies on the Site for two reasons — and we run no advertising pixels.

• Most browsers let you block or delete cookies through settings.
• Google Analytics sets first-party cookies; you can block them in your browser settings, and we honor the Global Privacy Control (GPC) signal.
• Blocking essential cookies will break checkout and account features.

If you sign up for emails — through our newsletter form or by checking the marketing opt-in at checkout — we'll send you updates about new stock, hatchings, care content, and occasional promotions.

• Click the unsubscribe link at the bottom of any marketing email.
• Email us at hello@lobomantis.com.

We retain your information for as long as needed to:

• Fulfill your orders.
• Provide customer service for live arrival claims, returns, and disputes.
• Comply with tax, accounting, and legal obligations — typically 4–7 years.
• Maintain records of communications relevant to ongoing care or potential disputes.

When information is no longer needed, we delete or anonymize it.

If you ask us to delete your data, we'll do so within a reasonable timeframe — except where retention is legally required (e.g., tax records of completed sales).

You can:

• Request a copy of the personal information we have about you.
• Correct inaccurate information in your account or order history.
• Unsubscribe from marketing emails at any time.
• Ask us to delete your information — subject to legal retention rules.
• Close your customer account with our checkout provider.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know — request the categories and specific pieces of personal information we've collected about you in the past 12 months, the sources, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete — request deletion of personal information we've collected, with exceptions for transactions, legal compliance, and security.
• Right to Correct — request correction of inaccurate personal information.
• Right to Opt Out of "Sale" or "Sharing" — we do not sell or share your personal information for cross-context behavioral advertising, so there is nothing to opt out of. We still honor opt-out signals (see below).
• Right to Limit Use of Sensitive Personal Information — we do not collect sensitive personal information as defined under CPRA.
• Right to Non-Discrimination — we will not deny you service, charge different prices, or provide a different quality of service because you exercised your privacy rights.

• We do not sell or share personal information for advertising, so no opt-out is required to stop it.
• We honor the Global Privacy Control (GPC) browser signal as a valid opt-out request.

Categories disclosed for a business purpose: the above, to the service providers listed in Section 5.

Categories "sold" or "shared" (CCPA definition): none. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We take reasonable measures to protect your information:

• All data on our Site is transmitted over encrypted connections (HTTPS / TLS).
• Payment data is handled exclusively by Stripe's PCI-compliant systems (via Snipcart) and is never stored on our servers.
• Access to customer information is limited to those who need it to operate the business.
• We use two-factor authentication on critical accounts — hosting, email, and payment provider.
• We do not store sensitive financial or identity information.

Because we ship live animals, we have shipping practices that involve handling your information:

• We share your name, address, and phone with our shipping carriers for delivery.
• Before shipping, we may check your destination ZIP against weather forecasts (via public APIs — Open-Meteo and Zippopotam) to determine whether shipment is safe — this involves your ZIP only, not other personal data.
• We retain shipping records as part of live arrival guarantee documentation.
• If a delivery dispute occurs, we may share order and tracking information with the carrier or our payment processor to resolve it.

We ship only within the United States. Our Site is served from the United States, and information you provide will be processed in the United States.

If you are outside the U.S. and choose to interact with the Site, you understand and consent that your information will be transferred to and processed in the United States, which may have different data-protection laws than your country.

We do not knowingly accept orders from outside the U.S.

The Site may include links to third-party sites — Discord, Instagram, and others.

We are not responsible for the privacy practices of those sites. Read their privacy policies before sharing information with them.

We may update this Privacy Policy from time to time.

When we do, we'll post the updated version on this page. Material changes will be communicated by email to subscribers and posted as a notice on the Site for at least 30 days.

Your continued use of the Site after changes are posted means you accept the updated policy.

For privacy questions, requests, or concerns:

This Privacy Policy is provided for informational purposes and is meant to comply with applicable U.S. privacy laws as of the effective date. It is not legal advice.

By using our Site, you acknowledge that you have read and understood this policy and agree to its terms.

Lobo Mantis — Nevada, USA · lobomantis.com